Shipping policy
Shipping Policy
1. Shipping Areas:
- We offer free delivery to all cities and towns across Pakistan.
2. Shipping Methods:
-
Payment Options:
- Cash on Delivery (COD): Pay in cash when your order is delivered to your doorstep.
- Bank Transfer: Customers can choose to pay via bank transfer. Instructions will be provided at checkout.
- We utilize reliable couriers for both standard and express delivery options to ensure timely service.
3. Shipping Costs:
- Shipping is completely free for all orders, regardless of the amount.
4. Order Processing:
- Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is shipped.
5. Delivery Times:
- Delivery times vary based on location but typically range from 1-5 business days.
Returns Policy
1. Return Eligibility:
- We accept returns within 14 days of delivery for items that are unused, in their original packaging, and in resalable condition.
- Items such as intimate apparel, personalized products, and marked final sale items are not eligible for return.
2. Return Process:
- To initiate a return, contact our customer service with your order number and reason for the return.
- You will receive instructions on how to return the item, including the return address.
3. Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return is received.
4. Refunds:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
5. Exchanges:
- We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
Customer Service
For any questions regarding shipping or returns, please contact our customer service team at [insert contact details].