Shipping policy

Shipping Policy

1. Shipping Areas:

  • We offer delivery to all cities and towns across Pakistan.

2. Shipping Methods:

  • Payment Options:
    • Cash on Delivery (COD): Pay in cash when your order is delivered to your doorstep.
    • Bank Transfer: Customers can choose to pay via bank transfer. Instructions will be provided at checkout.
  • We utilize reliable couriers for both standard and express delivery options to ensure timely service.

3. Shipping Costs:

  • Shipping has 2 types of cost one standard and one for fast shipping standard is same as market which 200 and fast is for 300rs only for all orders, regardless of the amount.

4. Order Processing:

  • Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is shipped.

5. Delivery Times:

  • Delivery times vary based on location but typically range from 1-5 business days.

Returns Policy

1. Return Eligibility:

  • We accept returns within 14 days of delivery for items that are unused, in their original packaging, and in resalable condition.
  • Items such as intimate apparel, personalized products, and marked final sale items are not eligible for return.

2. Return Process:

  • To initiate a return, contact our customer service with your order number and reason for the return.
  • You will receive instructions on how to return the item, including the return address.

3. Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return is received.

4. Refunds:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

5. Exchanges:

  • We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

Customer Service

For any questions regarding shipping or returns, please contact our customer service team at [insert contact details].